Hi there! I’m Monia, a Toronto-based Lead User Experience Researcher and ResearchOps Leader. I lead mixed-methods research across complex systems and build 0 → 1 ResearchOps to turn insights into actionable product direction.
Case Studies
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Scaling 0 → 1 Research Operations System
Fiix by Rockwell Automation & Rockwell Automation
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Balancing CMMS Work Orders Data Quality and Usability
Fiix by Rockwell Automation
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Discovery: CMMS Work Orders in Practice
Fiix by Rockwell Automation
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E-Commerce Experience & Design System
Dick’s Sporting Goods
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Redesigning Investment Account Creation
Questrade Inc.
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Simplifying Investment Account Funding
Questrade Inc.
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